Terms & Conditions

1. Agreement to Terms and Conditions

1.1 Acceptance of Terms and Conditions

1.1.1 The website pursu.co.uk ("the website") is owned and operated by Natural Works Ltd, trading as 'pursu.co.uk'. References to "we", "us", or "our" are references to Natural Works Ltd. We are a company registered in England and Wales (company number 10807422), our VAT number is 278117485 and our registered office is: C/O Cox Costello Basing House, 46 High Street, Rickmansworth, Hertfordshire, England, WD3 1HP. Our address for correspondence is: Unit 17307, PO Box 6945, London, W1A 6US.

1.1.2 Your use of the Pursu website and purchase of all products from the Pursu website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

1.1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

1.2 Changes to Terms and Conditions

1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 4th March 2019.

1.3 Other applicable terms

1.3.1 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions.

1.3.2 In addition to the Terms and Conditions relating to the Pursu subscription service website (www.pursu.co.uk) are, where relevant, incorporated by reference into these Terms and Conditions.

1.3.3 Please also refer to our FAQ on the website for further information.

2.  Interpretation

2.1 In these terms and conditions:

2.1.1 "we" means Natural Works Ltd trading as pursu.co.uk; and

2.1.2 "you" means our customer or prospective customer,

and "us", "our" and "your" should be construed accordingly.


3. Website use

3.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

3.2 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.

3.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

3.4 You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.

3.5 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.

3.6 We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.

3.7 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.

3.8 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 4.2)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at hello@pursu.co.uk

4. Intellectual Property Rights

4.1 Website

4.1.1 All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.

4.1.2 "User Material" refers to all information and content that a user submits or enters to the website (including text, files, images, photos, video, sounds and musical or literary works). If you provide us with any feedback, reviews, suggestions, ideas or information (including in your User Material) regarding the website or our service ("Feedback"), you agree and acknowledge that you assign all rights in the Feedback to us and that we have the right to use any such Feedback in any way we see fit. Any Feedback you provide to us as will be regarded as non-confidential and non-proprietary. You agree that you will not provide to us any Feedback that you consider to be confidential or proprietary.

4.2 External Links

4.2.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

4.2.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

5.  Availability of website

5.1 Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

5.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at hello@pursu.co.uk

6. Order process

6.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

6.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 6.

6.3 To enter into a contract through this website to purchase products from us, the following steps must be taken:

6.3.1 You must add the products you wish to purchase to your cart;

6.3.2 You will then need to go to your cart and follow the on-screen steps (including providing payment and delivery information) to complete your order.

6.3.3 Our order process allows you to check and amend any errors before submitting your order to us. Orders may be processed as soon as they are received so you may not be able to change or cancel an order once it has been confirmed. We cannot accept responsibility if incorrect details are given.

6.3.4 We will then either send you an order confirmation by email (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

6.4 Pursu subscriptions should be ordered, managed and cancelled by registering and logging into our website www.pursu.co.uk  

7. Purchase of box

    7.1 When you sign up for a subscription to receive a regular delivery of our products (either weekly, fortnightly, or monthly). You can manage and make changes to your orders at any time. Please see the managing my orders section of our FAQ for more details.

    7.2 The website allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. You are given the opportunity to review the box type, delivery date and frequency of orders. The website allows you to review all the boxes that you have already ordered from us, you can do this by clicking the Account Details and Order History link once you are logged in.

    7.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.

    7.4 No order is accepted from you until our website displays an order confirmation message. This message is displayed after you schedule the frequency on the Account Details and Order History page.

    8. Products

    8.1 All products shown on our site are subject to availability. If any product you have ordered is not available, we will contact you to let you know and will refund your payment.

    8.2 The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

    8.3 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

    8.4 We will provide you with information about each product's ingredient and nutritional information. We will also let you know if a product contains any of the following listed ingredients/substances which may affect people with allergies or intolerances:

    8.4.1 Cereals containing gluten and gluten products;

    8.4.2 milk/lactose;

    8.4.3 eggs

    8.4.4 peanuts;

    8.4.5 nuts (i.e almond, hazelnut, walnut, cashew, pecan nut, Brazil nut, pistachio nut, macadamia nut and Queensland nut);

    8.4.6 celery;

    8.4.7 mustard;

    8.4.8 sesame seeds;

    8.4.9 soya or soybeans;

    8.4.10 fish.

    This information will also be shown on each product's "full ingredients" on our website.

    8.5 As all of our products are prepared in the same environment, we are unable to guarantee that our products are completely free from any of the ingredients/substances listed above.

    8.6 Nutritional information relating to each product is provided on each product's page on the website.

    9. Prices

    9.1 Our prices are quoted on our website.

    9.2 Prices for our products are as quoted on our site and may change from time to time, but changes will not affect any order after we have dispatched the products relating to that order.

    9.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

    9.4 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you as part of the checkout process and before the order is confirmed.

    10. payments

    10.1 The price of products is as quoted on the website from time to time. Prices stated include VAT and delivery charges.

    10.2 We take payments by continuous payment authority based on the frequency of your subscription.

    10.3 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future boxes in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us on hello@pursu.co.uk.

    10.4 You agree not to hold us responsible for banking charges incurred due to payments on your account.

    10.5 Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time.

    10.6 Upon registering, reactivating your account, restarting regular deliveries, ordering one off boxes or changing card details, a transaction may be sent to your bank to authorise or re-authorise it and prevent fraud. This transaction will either be for a zero value, or for a £1 payment which will be taken and then immediately voided. It is possible that your bank may temporarily register a £0 or £1 charge on your account balance.

    11. Free or discounted offers

    11.1 Free or discounted introductory offers are only available to new users of the website. Except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer.

    11.2 Except where otherwise stated, discounts and credits are available only once to any one person.

    11.3 Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.

    11.4 You must have internet access and valid payment details to redeem a free or discounted offer.

    11.6. Pursu reserves the right to vary the conditions of use or to withdraw vouchers, discounts and credits at any time.

    12. Payments

    12.1 You must, during the checkout process, pay the prices of the products you order.

    12.2 Payment is taken for all orders prior to the order being dispatched so please ensure that all details given to us are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given nor can we accept responsibility if incorrect address details are given and the order sent to an incorrect address.

    13. Deliveries

    13.1 Our products can only be delivered to addresses within the United Kingdom (including Northern Ireland). This excludes PO Box or FREEPOST addresses and BFPO addresses.

    13.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. We always ship to the exact address details you enter, so make sure to check you've given us the correct information before you place your order. If you're unsure, try the Post Office address finder as we can't accept liability for late or failed deliveries due to an incorrect address.

    13.3 Shop orders will usually be sent via Royal Mail 48 tracked or Royal Mail 24 tracked based on the option that you select during the order process. Larger orders will be delivered by a Hermes tracked service and you will receive an email from Hermes to track your delivery. Subscription orders will be sent by a combined UK Mail and Royal Mail service which is not tracked. Actual delivery times may vary according to :

    13.3.1 our stock availability;

    13.3.2 your delivery address;

    13.3.3 when you make your selection; and

    13.3.4 circumstances impacting delivery by the postal service.

    13.3.5 You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.

    13.3.6 We reserve the right to use alternative delivery methods without prior notification.

    13.3.7 We will use reasonable endeavours to deliver your products within 2 to 5 days following the date of the order confirmation; however, we cannot guarantee delivery by this date.

    13.3.8 If your box does not arrive, please let us know at hello@pursu.co.uk. Be sure to include your order number from your confirmation email when getting in touch.

    13.3.9 If your box does not fit through your letterbox and you are out when it is delivered, your postal carrier should leave a card at the address with information about collection or re-delivery. The Royal Mail will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. Hermes will make up to 3 attempts to deliver the items to you and if unsuccessful will contact you for further instructions. Due to the perishable nature of the food, we cannot be held responsible for refunding or replacing the box if this process has not been followed.

    13.3.10 If you have not been left a card to say that the delivery has been attempted, please contact Royal Mail to check whether they have the box. You can find your local delivery office here: www.royalmail.com/delivery-and-collection-office. If Royal Mail are not holding the box for you, please contact us on hello@pursu.co.uk to report the problem. Be sure to include your nine digit order number from your confirmation email when getting in touch.

    13.3.11 A reasonable allowance of time will need to be made for any delivery delays before we are able to take action. We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

    13.3.12 If you change address, you must update your address details in the relevant section of the website to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location.

    13.4 Shop Orders using Royal Mail 48 Tracked deliveries will arrive within 2 to 3 working days. When a Royal Mail next day delivery order is placed before 11am, it will be delivered as follows in most circumstances:

    Order before 11am on:

    Monday - Arrives Tuesday

    Tuesday - Arrives Wednesday

    Thursday - Arrives Friday

    Friday - Arrives Monday

    Saturday - Arrives Tuesday

    Sunday - Arrives Tuesday

    13.5 Subscription Orders will be delivered by a combined UK Mail and Royal service and will arrive within 2 to 5 working days.

    14. Food Cancellation, returns and refunds

    14.1 We strive to deliver our products to you in perfect condition, however if your products arrive damaged or faulty, then we always want to know about it. Please contact us on pursu.co.uk.

    14.1.1 We retain the right to request a return of any faulty goods by recorded delivery to 3PLWOW Newcastle, Unit 5 Rudyerd House, West Street, West Allotment, Newcastle upon Tyne, NE27 0EP. The product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt.

    14.1.2 If the fault is agreed, a full refund will be given for the returned goods. If a refund is agreed then we will refund money using the same method used to make the payment, unless you have expressly agreed otherwise.

    14.1.3 Nothing in this section affects your legal rights.

    14.2 Unfortunately, damaged and faulty products are the only reasons for which we can offer a refund or replacement for our products. Due to the perishable nature of our products, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    14.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

    14.4 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.

    15 Merchandise Returns & Exchanges

    15.1 If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is as new, not worn and in the original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

    15.2 You will be responsible for the cost of returning the product to us (unless it is faulty, incorrect or mis-described). We suggest you return your products by “Recorded” delivery so you can follow up with the courier service you have selected to use as any lost returns are the responsibility of the sender

    15.3 Faulty items will either be replaced, or refunded following evaluation by the Pursu team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty.

    15.4 Returns are only accepted online for items purchased directly from pursu.co.uk. If you have purchased your item from a retailer, you should return the item directly to the retailer where the item was purchased.

    15.5 Products purchased as gifts cannot be refunded and may only be returned for an exchange. Pursu are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. All deliveries require a signature on receipt.

    Please contact hello@pursu.co.uk to return your order for further instructions. 

    15.6 If you are unhappy with the fit, cut, colour or style of your product please feel free to return it for an exchange within 14 days of ordering. As long as the item is as new* Pursu will accept it

    15.7 If you are unhappy with the fit, cut, colour or style of your product please feel free to return it for an exchange within 14 days of ordering. As long as the item is As new* Pursu will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment. Please follow the ‘How to Make a Return’ information below.

    15.8 *’As new’ condition for Pursu items is unwashed and unworn. Pursu strongly recommends you store your item in its original packaging while you make a decision about the product. Please also note that any return that is not in the same condition as it was when it was shipped from pursu will not be accepted for an exchange and will be sent back to you.

    15.9 Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 21 days of purchase. Pursu will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.

    15.10 If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability.

    15.11 If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer. 

    16. limitations and exclusions of liability

    16.1 Nothing in these terms and conditions will:

    16.1.1 limit or exclude any liability for death or personal injury resulting from negligence;

    16.1.2 limit or exclude any liability for fraud or fraudulent misrepresentation;

    16.1.3 limit any liabilities in any way that is not permitted under applicable law; or

    16.1.4 exclude any liabilities that may not be excluded under applicable law,

    and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

    16.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

    16.2.1 are subject to Section 10.1; and

    16.2.2 govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

    16.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.


    17.1 Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

    18.  Assignment

    18.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

    19. no waivers

    19.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

    19.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

    20. third party rights

    20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party except where a third party acts on our behalf at our request and with our express written consent.

    20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.


    21.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.  

    22. law and jurisdiction

    22.1 These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

    23. statutory and regulatory disclosures

    23.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer. We recommend that you consider saving a copy of these terms and conditions for future reference.

    23.2 These terms and conditions are available in the English language only.

    24. contacting us

    24.1 If you have any questions or concerns about our terms & conditions, or about any part of our service we are always happy to help.

    You can email us: hello@pursu.co.uk or write to us at:Unit 17307, PO Box 6945, London, W1A 6US.

    24.2 Any queries about a subscription order can be sent to hello@pursu.co.uk

    24.3 If you ​have been in touch and ​​are unhappy with ​our final resolution, ​you can refer your complaint to an Alternative Dispute Resolution ("ADR") provider. Although we have no obligation to use an ADR provider, you can find a list of certified providers here: ww.tradingstandards.uk/advice/ADRApprovedBodies.cfm    

    Alternatively, you can refer the complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at www.odreurope.com.